Information we collect
We collect information you provide, information generated by the service, and limited technical information needed to operate and secure SiteUD.
- Account information, including your name, email address, language, time zone and profile image.
- Monitoring content, including URLs, monitor settings, check results, incident history and alert contact addresses.
- Billing information such as plan, subscription status and Stripe customer or subscription identifiers. SiteUD does not store your full payment card number.
- Technical information such as IP address, browser or device details, request logs, cookies and security events.
- Information received from Google or GitHub when you choose social sign-in, according to the permissions shown by that provider.
How we use information
We use information only as reasonably necessary to provide, maintain, protect and improve SiteUD.
- Create and secure accounts, run checks, show reports and send requested downtime, recovery, SSL and account emails.
- Process subscriptions, enforce plan limits and keep billing records.
- Prevent abuse, investigate failures, debug the service and measure reliability.
- Comply with law, enforce our terms and protect users, SiteUD and the public.
Cookies and similar technologies
SiteUD uses essential cookies and local storage for authentication, security, language preferences and core product functionality. We do not sell personal information or use it for cross-site behavioral advertising.
When we share information
We do not sell your personal information. We may share only the information necessary with service providers that help us operate SiteUD, or when required for safety and legal compliance.
- Infrastructure, database, email delivery and security providers.
- Stripe for payment processing, and Google or GitHub when you use their sign-in services.
- Professional advisers, authorities or other parties when required by law or necessary to protect rights and safety.
- A successor in a merger, financing, acquisition or transfer of the service, subject to appropriate confidentiality protections.
Retention and security
We retain information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes and prevent abuse. Retention may vary by data type and subscription plan. We use reasonable administrative, technical and organizational safeguards, but no online service can guarantee absolute security.
Your choices and rights
You may update account and alert settings in the product. You may also contact us to request access, correction, export or deletion of personal information. We may need to verify your identity and may retain information when law or legitimate security needs require it. Depending on where you live, additional rights may apply.
International processing and children
SiteUD and its providers may process information in countries other than yours. We use appropriate safeguards where required. SiteUD is not directed to children under 16, and we do not knowingly collect their personal information.
Changes and contact
We may update this policy as the service or law changes. We will revise the effective date and provide additional notice when a change is material. Questions or privacy requests can be sent to support@siteud.com.
Questions? Contact support@siteud.com.